Reference

Legal terms for your sejitu account

Clear Legal terms help you understand account access, wallet records and the steps behind a withdrawal request before you open an account with sejitu.

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CONTACT ROUTE

Where to ask about Legal access

A clear contact path matters when a Legal question affects your account or wallet record. Start from the account help route and include the phone number used for verification, the relevant transaction reference and a short description of the clause you are asking about. We can then separate an access question from a payment-status question and send it to the appropriate support contact. For a regional restriction, we will explain that access depends on local law rather than suggesting a workaround.

Team online

Account help

Use the account help route when you need clarification about phone verification, an eligibility check or a Legal clause connected with opening or accessing your sejitu account.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the payment reference so we can locate the relevant record without asking you to resend unrelated account details.

Policy contact

If you want to question wording, request a correction or ask how a regional rule applies, send the clause and your account phone number through the listed contact route.

DATA PRACTICE

How we handle Legal data

Our Legal process covers more than access wording: it also explains what happens to account, device and payment records after you use the service.

Account data

We handle your phone number, verification result and account identifiers to connect access with the correct profile. Keep these details accurate, because mismatched records can delay a policy or transaction response.

Payment matching

A DANA, OVO, GoPay or QRIS reference helps us match a transaction to your account. Bank transfer and virtual account records are checked against the reference you submit during a support request.

Cookies

Cookies and similar session tools help keep your account path working on a mobile browser. You can adjust browser cookie settings, although switching them off may affect sign-in continuity and policy-page display.

Account security

Phone verification is part of our account-security process. Do not share verification codes or wallet credentials. If access looks unfamiliar, contact support with your account phone number so the session can be checked.

Record retention

We retain account and transaction records for the period needed for account operation, dispute handling, security checks and applicable legal duties. A retention question can be sent through the policy contact route.

Change requests

You can ask us to correct account details, explain a stored record or clarify a Legal clause. Include the requested change and supporting account reference so we can assess it accurately.

Legal answers before account opening

These Legal answers cover the questions we expect you to ask before creating an account from Indonesia. We keep the wording practical: what access means, how wallet records are linked, what data requests can include and where a policy question should go. Where eligibility is relevant, the answer remains subject to local law.

Legal covers the terms for account access, payment records, privacy choices, security checks, retention and contact requests. It also explains that access depends on local law, so your location and applicable rules may affect whether an account can be opened or used.

Access is available where local law permits and depends on local law. We ask you to complete the phone verification step before account access. If your location creates a restriction, contact support for a clear explanation rather than attempting to bypass the rule.

These payment names may appear in records connected with your account. We use the reference you provide to reconcile a transaction, assess a withdrawal request or investigate a dispute. The Legal terms explain how those records are handled and retained.

We may retain phone verification results, account identifiers, payment references, security records and support correspondence for account operation, dispute handling and applicable legal duties. You can ask the policy contact route to clarify a record or its retention purpose.

Send the requested correction through the listed contact route and include your account phone number, the affected record and a supporting reference. We will assess the request, explain any needed verification and tell you if a legal duty limits the change.

Yes. The Legal material explains that cookies and session tools support account continuity in a mobile browser. You can adjust browser settings, but disabling cookies may interrupt sign-in continuity or change how account and policy pages are displayed.

Use the policy contact route and include your location, account phone number and the wording you want clarified. We will explain whether access depends on local law or where local law permits, without advising you to avoid a regional requirement.

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