Reference

Terms & Conditions For Your sejitu Account

sejitu Terms & Conditions explain how your account, wallet activity and lobby access work before you open an account.

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sejitu Terms & Conditions For Your sejitu Account
HELP WITH TERMS

Where To Ask About Your Account Terms

A clear support route helps you resolve a policy question without guessing which rule applies. Contact us through the account help path when a phone verification step, wallet status or access decision needs clarification. Include the account identifier, the relevant date and a payment reference when your question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use those details to locate the correct record and explain the applicable Terms & Conditions.

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Account access request

If you cannot complete phone verification or reach the account area, send an account help request with the affected device path and the message shown on screen. We use the submitted details to explain whether the issue is a terms condition, a security check or access that depends on local law.

Wallet status question

For a DANA, OVO, GoPay or QRIS status question, provide the payment reference and the account identifier rather than sending wallet passwords. We compare the receipt with the account record, then explain whether the transaction is pending, reversed or ready for the next permitted account step.

Policy change request

If a clause is unclear or you need to request a correction to account information, contact us through account help and name the relevant Terms & Conditions section. We record the request, check the account details and reply with the available correction or clarification path.

RECORDS AND SECURITY

How We Manage Policy Records

Our Terms & Conditions work alongside practical controls for account security and record handling.

Account data

We use account details such as your phone verification record, login history and submitted contact information to operate the account and apply these Terms & Conditions. Keep your details current; if a correction is needed, request it through account help so we can compare the change with existing records.

Payment records

A receipt from DANA, OVO, GoPay, QRIS, bank transfer or virtual account can help us match a wallet event to your account. Do not send a wallet PIN or password. We retain the transaction reference needed for reconciliation, policy checks and a response to your payment question.

Cookies and sessions

Cookies and session data can keep your account path open between pages or remember security preferences on the same device. Your browser settings may remove them, which can require another login or phone check. The Terms & Conditions still apply after cookies are cleared or a session expires.

Security checks

We may pause an account step when login details, device behaviour or payment references do not match. This protects the account while we check the record. You can help by using your own device path, keeping login details private and answering the verification request through account help.

Retention requests

We retain records for the period needed to operate the account, investigate a wallet status and meet applicable legal duties. If you ask what information is connected with your account or request a correction, identify the account clearly so we can assess the request against the relevant Terms & Conditions.

Policy contact

For a clause question, access concern or request to change account information, use the support path attached to your account. Include the section name, date and a short description. We direct the request to the relevant account record instead of treating a general lobby question as a policy case.

Questions About sejitu Terms & Conditions

The answers below address the policy questions most often raised before account access. They cover account creation, local eligibility, wallet records, device checks, data requests and changes to the agreement. Read the full Terms & Conditions as well, because the specific clause and the current policy date control your account relationship with us.

They are the rules governing your account, login, phone verification, wallet records, lobby access and requests made through account help. By opening or using an account, you confirm that the details you provide are accurate and that you will follow the current Terms & Conditions where local law permits.

Yes. Access or eligibility depends on local law. We may ask for account or phone details before allowing an account step, and we may restrict access when a legal requirement applies. Check the current policy text before opening an account from Indonesia or while travelling.

The Terms & Conditions explain how we record wallet activity and match a DANA or QRIS reference with your account. A status may remain pending while the record is checked. Send the receipt reference through account help, but never send a wallet PIN, password or security code.

The same Terms & Conditions apply on a phone, tablet and desktop. A new device, cleared cookie or expired session can require another login or phone verification. If the account path changes after moving devices, contact account help and include the device type and message shown.

Use the account help path and identify the information you want corrected, such as a phone detail or contact record. Include the account identifier and the reason for the request. We compare the request with stored records and explain the available correction process under the current terms.

We may restrict an account step when submitted details conflict, login activity appears unauthorised, a wallet reference cannot be matched or local law requires a restriction. We may ask for another verification step before responding. Account help can explain the relevant policy path without requesting your private wallet credentials.

We publish the updated policy text on this page and identify the date from which it applies. The revised wording replaces earlier versions for future account activity. If a change affects a pending account or wallet question, contact us through account help and refer to the published section.

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